Role: Client Services Advisor (Full-Time, Permanent)

Based: On-site (office based)

Hours: 8:45 – 530pm Monday – Thursday & 8:45 – 3:55pm Friday

Package: £23,000 basic salary with O.T.E £32,000 with uncapped commissions.

Reporting directly to the Gateway & Onboarding Manager, the role of an Client Services Advisor is to engage with and build relationships with expired clients, acquire new business, and generate leads by providing quality customer service.

They must be adaptable and possess the ability to work within a customer focused B2B role, demonstrating excellent interpersonal, presentation and sales skills whilst adopting a positive ‘can do’ attitude towards their work at all times.

Role Overview:
  • Communicating with clients both written and verbally, making sure all the required information about the clients is obtained and entered accurately.
  • Managing and accurately updating the databases and other company records.
  • Following up inbound leads and signing up new clients.
  • Contacting outbound leads including renewals and referrals.
  • Delivering excellent service to clients ensuring a strong and positive working relationship, effectively dealing with any issues or queries.
  • Supporting & expanding referral and affiliate schemes / programmes.
  • Deliver relevant, clear, transparent, and consistent information across the Surveying and Operations department.
  • Maintain exceptional professional & personal standards to support your ongoing development and progression within the business.
  • Achieve your individual KPIs, whilst contributing to the overall success of the department.
What we look for:
  • Highly motivated, target driven with a passion for sales, business development and customer services.
  • Proficient in task & time management with proven work planning, prioritisation, and organisation skills.
  • Ability to support and contribute to initiatives for improvement in processes.
  • Excellent interpersonal, communication, client liaison & telephony skills.
  • An ability to analyse problems and exercise good judgement in finding effective solutions.
  • Be accurate and thorough, with attention to detail and an understanding of the importance of quality.
Benefits:
  • Casual dress
  • Company events
  • Company pension
  • Free parking
  • Health & wellbeing programme
  • Life insurance
  • On-site parking
Schedule:
  • Monday to Friday
  • No weekends
Ability to commute/relocate:
  • Manchester: reliably commute or plan to relocate before starting work (required)
Experience:
  • Customer service: 1 year (required)
Experience:
  • English (required)

To apply for this job email your details to leanne.kelly@rvauk.com.

On December 5, 2024   /